Returns & Exchanges
At cloud.b, we want you to love your fashion finds, but if you are not completely satisfied, we offer a hassle-free 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return slip provided by our portal.
Ship It Back
Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of starting the request.
Receive Your Refund
Once our warehouse inspects the returned garments, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing