Frequently Asked Questions
Everything you need to know about your cloud.b shopping experience.
What is the standard shipping timeframe?
We offer domestic shipping which typically takes 3-5 business days. International orders may take between 7-14 business days depending on the destination and customs processing.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start the process.
What payment methods do you accept?
Cloud.b accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your materials sustainably sourced?
Yes, at cloud.b, we prioritize high-quality, eco-friendly fabrics. We work closely with our manufacturers to ensure ethical production standards and the use of organic or recycled materials whenever possible.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.